The Situational Safety & Tactical Communications Experts
Industries Served
HealthSituational Safety and Tactical Communications for the Health SectorThe health sector can be a very challenging environment to engage with people within. Emotions are high. Drugs and alcohol are significant risk factors. Friends and family members are stressed. Smoke free environments cause frustration. Mental health issues are prevalent. Potential weapons are readily available. Based on our experience delivering training to the Ministry of Health, DHBs and ambulance services, we have created a course tailored to meet the specific challenges faced by staff in the health care sector. CERT's Situational Safety and Tactical Communications course for the Health Sector will give staff the right mind-set, knoweldge and skills to engage and interact with the public and difficult situations effectively and professionally - and most importantly safely. This course is ideal for any health sector worker dealing with the public including doctors and nurses, secruity and support staff, in hospitals, health care centres and other health care settings. Training outcomes:Through a combination of presentations, demonstrations and practical exercises participants will learn to: + Develop a situational safety mind-set. + Understand the responsibilities of professionally representing their organisation and how to ensure they are applying appropriate (professional) decision making. + Use a dynamic risk assessment and planning process in order to apply ‘active management’ to any situation or interaction. + Enhance their general interpersonal communication effectiveness across all relationships using proven tactical communication principles and techniques. + Safely assess, approach and engage with people within a health care situation. + Effectively manage difficult and or abusive people using specific tactical communication techniques. + Effectively manage escalating or aggressive behaviour by using effective de-escalation techniques. + Effect a safe tactical withdrawal from an unsafe situation. EquipmentCERT also supplies the following products and equipment to the Health sector including:
Contact us today to discuss your training and equipment needs. |
"I just wanted to say thanks for the great course you delivered to us. All our rangers who attended thoroughly enjoyed the three days and say it was the best course they have ever attended."
"This course has the power to be life-changing. The techniques taught have already been of significant assistance to me at home with my children. I’m a much happier person now at work and at home, and I feel well-equipped to be able to effectively communicate and manage conflict both personally and professionally."
"I congratulate you on the course you have just run for HBRC. I have never heard so many positive comments about a course, and particularly a conflict management course. It was the first course where everyone who attended has recommended the course. HBRC will continue to use your services."
"The feedback from our staff indicates they have benefitted greatly from the course. There has been an overwhelming appreciation for the manner in which you conducted the course and presented all content. The staff also expressed their appreciation that all material presented was relevant to their day to day duties."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
"I notice after the training that the team are much more confident in dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
