The Situational Safety & Tactical Communications Experts
Training
Situational Safety and Tactical Communications Compliance and Investigation Skills | Front Counter Safety Training and AuditsStaff working in front counter / reception areas are often 'the first line of defence' when engaging with members of the public. Often staff will have no idea what the member of public is coming for or what 'issue' they may want to discuss. CERT's Front Counter Safety Training courses will provide particpants with the knowledge and skills to keep themselves safe while effectively and professionally engaging with members of the public within a front counter / reception area. We also offer front counter area audits and recommendations on how to design and improve your reception areas to enhance the safety of your frontline staff. Benefits for your organisation
Who is the training for?Anyone who works within a front counter / reception area. What does the training cover?Participants will develop knowledge and skills in a range of areas including:
Many of the skills participants will learn on this course will enhance their safety and communications effectiveness in ALL aspects of their lives, professional and personal.
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"I notice after the training that the team are much more confident in dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
"This course has the power to be life-changing. The techniques taught have already been of significant assistance to me at home with my children. I’m a much happier person now at work and at home, and I feel well-equipped to be able to effectively communicate and manage conflict both personally and professionally."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
"The feedback from our staff indicates they have benefitted greatly from the course. There has been an overwhelming appreciation for the manner in which you conducted the course and presented all content. The staff also expressed their appreciation that all material presented was relevant to their day to day duties."
"I just wanted to say thanks for the great course you delivered to us. All our rangers who attended thoroughly enjoyed the three days and say it was the best course they have ever attended."
"I congratulate you on the course you have just run for HBRC. I have never heard so many positive comments about a course, and particularly a conflict management course. It was the first course where everyone who attended has recommended the course. HBRC will continue to use your services."
