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The Situational Safety & Tactical Communications Experts
Maximising your safety, effectiveness and professionalism
Craig Gilbert
Senior Consultant
Craig Gilbert joins CERT after a 21 year career in the NZ Police which included roles as a Detective, Sergeant, Armed Offenders Squad member, Child Protection Team member, leadership mentor, safety trainer and front counter safety assessor.
Combine this with a background in hospitality and customer service and you get a wealth of experience in conflict resolution and safety management that ranges from dealing with disgruntled or intoxicated customers to high risk armed offenders intent on causing harm. Craig is able to help maximise the safety of your peoople and mitigate safety breaches before they even occur.
His skills in incident management, investigation and leadership have been honed by many years exposure at the coal face. His proven background can assist your organisation to develop these skills in your people and improve team dynamics.
Craig’s knowledge, enthusiasm and adult education skillsenable him to deliver real and relevant training to actively engage participants.
“I am passionate about delivering quality advice and training to clients. I get a huge amount of satisfaction out of enhancing personal safety and maximising the performance of teams by developing the individuals within them.”
Craig is based in the Bay of Plenty and can be contacted on 027 55 44 125 or by email at craig.gilbert@cert.co.nz.
"I notice after the training that the team are much more confident in dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
"I congratulate you on the course you have just run for HBRC. I have never heard so many positive comments about a course, and particularly a conflict management course. It was the first course where everyone who attended has recommended the course. HBRC will continue to use your services."
"I just wanted to say thanks for the great course you delivered to us. All our rangers who attended thoroughly enjoyed the three days and say it was the best course they have ever attended."
"This course has the power to be life-changing. The techniques taught have already been of significant assistance to me at home with my children. I’m a much happier person now at work and at home, and I feel well-equipped to be able to effectively communicate and manage conflict both personally and professionally."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
"The feedback from our staff indicates they have benefitted greatly from the course. There has been an overwhelming appreciation for the manner in which you conducted the course and presented all content. The staff also expressed their appreciation that all material presented was relevant to their day to day duties."
