The Situational Safety & Tactical Communications Experts
Industries Served
LibrariesSituational Safety and Tactical Communications training for Library staff
Libraries are unique environments - they should be places for quiet reflection and learning. Sadly, because they are warm and dry and have internet access, they can also attract an unsavoury element. Those that work there may have to deal with difficult people on a daily basis and at worst, be at risk of abuse, aggressive behaviour or even assault. Recognising this, we have developed a one-day Situational Safety and Tactical Communications (SSTC) workshop, specifically to help library staff cope with the challenges of dealing with the public in their work setting. The course combines elements of our foundation SSTC programme and our Front Counter Safety Training course, adapted to a library environment. The principles, models and techqnies we teach are proven to assist staff in all their interactions but in particular when they are dealing with difficult, insulting or aggressive members of the public.
Contact us today to discuss our one-day workshop for library staff. |
"The feedback from our staff indicates they have benefitted greatly from the course. There has been an overwhelming appreciation for the manner in which you conducted the course and presented all content. The staff also expressed their appreciation that all material presented was relevant to their day to day duties."
"I congratulate you on the course you have just run for HBRC. I have never heard so many positive comments about a course, and particularly a conflict management course. It was the first course where everyone who attended has recommended the course. HBRC will continue to use your services."
"I notice after the training that the team are much more confident in dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
"I just wanted to say thanks for the great course you delivered to us. All our rangers who attended thoroughly enjoyed the three days and say it was the best course they have ever attended."
"This course has the power to be life-changing. The techniques taught have already been of significant assistance to me at home with my children. I’m a much happier person now at work and at home, and I feel well-equipped to be able to effectively communicate and manage conflict both personally and professionally."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
