Situational Safety and Tactical Communications

Our Situational Safety and Tactical Communications course will be customised to your requirements to ensure your employees stay safe, maximise their effectiveness and avoid potential conflict.
 

Benefits for your organisation

• Increased staff safety. Our safety training helps you meet your legal and moral obligations to minimise potential risk to your employees.
• Enhanced staff confidence and competence. Employees at the frontline have the communications skills required for optimal handling of interactions with the public and each other.
• Improved effectiveness: Employees become better at gaining cooperation of clients, allowing them to do their jobs better.
• Reduced complaints. The public will feel they have been treated fairly and with respect, making them less likely to lodge a formal complaint or go to the media.
• Enhanced brand. Your people are trained to be both effective and lawful, avoiding problems that cause damage to your public profile
   

Who’s this training for?

Tactical communications training is essential for employees who are working with the public, especially those required to enforce rules, regulations or laws. But also for anyone who has to deal with difficult people in their professional lives.

On a larger scale, tactical communications training can benefit everyone in your organisation. Enhanced inter-personal skills assist both internal culture and external relationships.
 

What does the training cover?

By improving general communication skills, our tactical communications training teaches staff how to gain improved cooperation from subjects under all circumstances. It also teaches them to manage difficult and/or uncooperative subjects using proven techniques that maximise the opportunity for a positive outcome.

The situational safety aspects of the training teaches participants how to assess, plan and implement proven situational management techniques.  The staff member’s mental preparation, planning, approach and ongoing management of the interaction all contribute to the subject’s perception, subsequent responses and ultimate outcome.

Many of the safety techniques taught during our training are quite subtle, to the point that the subject will probably not be aware that the staff member is employing them. For example, the ‘interview’ stance is specifically designed to provide the staff member with a tactical advantage when making contact with a subject. But it looks perfectly natural and is not likely to arouse any fear or suspicion.