CERTonline Training

"We found the blended learning SSTC course an excellent option for us. In our operational roles taking people out for two days can be challenging whereas this option allows people to work at their own pace on-line then have a one day face to face session embedding their learnings."

Kate Findlay, Learning and Development Advisor,
Queenstown Lakes District Council

CERTonline offers the opportunity to learn the proven techniques that we teach in our industry-leading face-to-face courses – with you in control. While we believe face-to-face learning is the best way to gain and practice skills, CERTonline gives you the flexibility to gain knowledge and information in your own time at your own pace.

These courses can be entirely self-directed but our blended delivery option gives you the best of both worlds. Participants work their way through the online modules in their own time, then come together with colleagues for a one-day masterclass with one of CERT’s experienced instructors. In the face-to-face class, participants can engage with others to put the knowledge and skills learnt online into practice using scenarios relevant to their roles and industries.

We also offer fully online options. This is ideal for those who recognise the value of learning proven techniques and skills to keep themselves physically, emotionally and professionally safe, but who, for whatever reason, find it difficult to attend training in person. This cost-effective option is especially suited for those in remote regions.

You can choose to enroll in a full course or select modules that give you the specific knowledge you need for your particular role.

Knowledge is assessed throughout each module with online quizzes and exercises designed to test understanding of the principles and techniques taught.

Situational Safety and Tactical Communications online course structure:

Six self-directed learning modules:

Mindset – Introduction to Situational Safety and understanding our role as an Engagement Professional.
Awareness and Planning – understanding what is Situational Awareness and the use of the Situational Incident Management model to assess and plan for any interaction.
Tactical Communications – the 10 principles of Tactical Communications and how they help you communicate effectively, safely and professionally.
Physical Interactions – overview of practical techniques including how to approach people and properties, where to stand and how to engage with people to be effective and keep yourself safe.
Managing Negative Attitudes and Difficult Behaviour – how to deal with difficult people using proven tools to ensure compliance and achievement of desired outcomes.
Managing Aggressive Behaviour and Tactical Withdrawal – recognising when your safety is at risk, how to de-escalate any situation and how to withdraw safely if required.

More information on CERT’s SSTC course can be found here.

Try out some of the Situational Safety and Tactical Communications course for free!

Click on the links below to take you to sample lessons:

Tactical Communications - Thanks exercise

Physical Interactions - Safe Separation

Awareness and Planning - the SIM Model

Mindset - The Professional Self