The Situational Safety & Tactical Communications Experts
Industries Served
LibrariesSituational Safety and Tactical Communications training for Library staff
Libraries are unique environments - they should be places for quiet reflection and learning. Sadly, because they are warm and dry and have internet access, they can also attract an unsavoury element. Those that work there may have to deal with difficult people on a daily basis and at worst, be at risk of abuse, aggressive behaviour or even assault. Recognising this, we have developed a one-day Situational Safety and Tactical Communications (SSTC) workshop, specifically to help library staff cope with the challenges of dealing with the public in their work setting. The course combines elements of our foundation SSTC programme and our Front Counter Safety Training course, adapted to a library environment. The principles, models and techqnies we teach are proven to assist staff in all their interactions but in particular when they are dealing with difficult, insulting or aggressive members of the public.
Contact us today to discuss our one-day workshop for library staff. |
"I have never heard so many positive comments about a course, particularly a conflict management course. It was the first course we have run where everyone who attended the course has recommended it."
"I notice after the training that team are far more confident when dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
"This course has the power to be life changing."
"I just wanted to say thanks for the great course you have just delivered for us. All our Rangers who attended thoroughly enjoyed the three days and said it was the best course they have ever attended."
"Without a doubt the best course I have ever attended."
"No previous conflict management training I have undergone with the department has ever had the impact on me that this one has and will continue to have."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
