The Situational Safety & Tactical Communications Experts
Industries Served
HealthSituational Safety and Tactical Communications for the Health SectorThe health sector can be a very challenging environment to engage with people within. Emotions are high. Drugs and alcohol are significant risk factors. Friends and family members are stressed. Smoke free environments cause frustration. Mental health issues are prevalent. Potential weapons are readily available. Based on our experience delivering training to the Ministry of Health, DHBs and ambulance services, we have created a course tailored to meet the specific challenges faced by staff in the health care sector. CERT's Situational Safety and Tactical Communications course for the Health Sector will give staff the right mind-set, knoweldge and skills to engage and interact with the public and difficult situations effectively and professionally - and most importantly safely. This course is ideal for any health sector worker dealing with the public including doctors and nurses, secruity and support staff, in hospitals, health care centres and other health care settings. Training outcomes:Through a combination of presentations, demonstrations and practical exercises participants will learn to: + Develop a situational safety mind-set. + Understand the responsibilities of professionally representing their organisation and how to ensure they are applying appropriate (professional) decision making. + Use a dynamic risk assessment and planning process in order to apply ‘active management’ to any situation or interaction. + Enhance their general interpersonal communication effectiveness across all relationships using proven tactical communication principles and techniques. + Safely assess, approach and engage with people within a health care situation. + Effectively manage difficult and or abusive people using specific tactical communication techniques. + Effectively manage escalating or aggressive behaviour by using effective de-escalation techniques. + Effect a safe tactical withdrawal from an unsafe situation. EquipmentCERT also supplies the following products and equipment to the Health sector including:
Contact us today to discuss your training and equipment needs. |
"I just wanted to say thanks for the great course you have just delivered for us. All our Rangers who attended thoroughly enjoyed the three days and said it was the best course they have ever attended."
"This course has the power to be life changing."
"Without a doubt the best course I have ever attended."
"Awesome course. Very relevant, interesting and informative. I will definitely use this very valuable information. It made me feel more comfortable in my job."
"I notice after the training that team are far more confident when dealing with conflict situations and I have seen a great improvement in interaction between them in multiple officer situations."
"I have never heard so many positive comments about a course, particularly a conflict management course. It was the first course we have run where everyone who attended the course has recommended it."
"No previous conflict management training I have undergone with the department has ever had the impact on me that this one has and will continue to have."
